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Shipping Policy — Party & Pout

Last updated: December 2025

At Party & Pout, we offer fast and reliable shipping Australia-wide.

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1. Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays).

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2. Shipping Methods & Delivery Timeframes

We use Australia Post and other trusted carriers.

Estimated delivery times:

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days (where available)
• Rural/remote areas: Additional 2–5 days may apply

Delivery times are estimates only and may vary based on courier delays or peak seasons.

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3. Shipping Costs

• Shipping is calculated at checkout based on your location and the weight/size of your items.
• Express shipping may be available at an extra cost.

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4. Tracking

All orders are sent with tracking. You will receive a tracking link once your order has shipped.

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5. Undeliverable or Returned Parcels

If a parcel is returned due to an incorrect address, non-collection, or delivery refusal, re-delivery costs are the responsibility of the customer.

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6. Pre-Order or Backorder Items

Any items marked as pre-order will include estimated dispatch time on the product page. Orders containing both in-stock and pre-order items may be shipped together unless otherwise stated.

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7. Contact Us

For shipping questions, email hello@partyandpout.com.au

At Party & Pout, we make checkout fast, secure, and flexible.
All payments are processed using encrypted, PCI-compliant technology to ensure your information is always protected.

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Accepted Payment Methods

💳 Credit & Debit Cards

We accept all major cards:

• Visa
• MasterCard
• American Express
• eftpos (where supported)

Your card will be charged at the time of purchase.

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🛍️ Buy Now, Pay Later

Afterpay
Split your purchase into 4 equal, interest-free payments.
Available for Australian customers at checkout.

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📱 Digital Wallets

• Apple Pay
• Google Pay
• Shop Pay

These options allow seamless one-tap checkout when enabled on your device.

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Payment Security

• All transactions are encrypted and securely processed.
• We do not store your full payment details.
• Shopify’s secure payment gateway ensures your information remains confidential.

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Cancellations & Payment Holds

• Orders cannot be cancelled once they have been packed or shipped.
• In rare cases, your bank may place a temporary authorisation hold when you place an order. This hold usually clears within a few business days.

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Currency

All prices listed on partyandpout.com.au are in Australian Dollars (AUD).

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What if my payment fails?

If your payment doesn’t process successfully:

1. Check that your card details are correct
2. Ensure sufficient funds are available
3. Try a different payment method
4. Contact your bank if the issue continues

You’re always welcome to contact us for help at hello@partyandpout.com.au.

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Need Help?

If you have any questions about payment options or need assistance checking out, our team is here to help.

📩 Email: hello@partyandpout.com.au

Party & Pout — Returns & Refund Policy

Last updated: December 2025

At Party & Pout, we want you to shop with confidence. Our returns and refund policy is written in accordance with Australian Consumer Law (ACL) and provides clear timeframes, conditions, and instructions for returns.

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1. Returns Window

• Change of mind returns: Accepted within 14 days of delivery.
• Faulty, damaged or incorrect items: Must be reported within 7 days of delivery.

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2. Eligibility for Change of Mind Returns

Items must be:

• Unused and in original, unopened packaging
• Free from scents, damage, or signs of wear
• Complete with all labels, tags, and accessories

Items NOT eligible for change-of-mind returns:

• Balloons, balloon garlands, balloon pumps
• Tableware (plates, cups, napkins, straws, cutlery)
• Cake toppers, food-contact items
• Confetti, party poppers, piñatas
• Personalised or custom-made items
• Sale or clearance items
• Make-up, body-contact wearables
• Digital or print-at-home products
• Any one-time-use party items

If unsure, please contact us before sending a return.

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3. Faulty, Damaged or Incorrect Items

Under ACL, you may be entitled to a refund, replacement or repair if the item:

• Arrives damaged or faulty
• Differs significantly from its description
• Is incorrect or missing from your order

To report an issue, please provide:

• Your order number
• Clear photos of the fault
• A description of the issue

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4. How to Initiate a Return

Email us at: hello@partyandpout.com.au

Include:

• Full name
• Order number
• Item(s) to be returned
• Reason for return
• Photos (if applicable)

We will reply with approval and return instructions.

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5. Return Shipping Costs

• Change of mind: Customer pays return shipping.
• Faulty or incorrect items: Party & Pout covers return postage or provides a replacement.

We recommend tracked postage, as we cannot accept liability for lost return parcels.

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6. Refunds

Refunds are issued to the original payment method after the returned item is received and inspected.

Processing time: 3–7 business days after arrival at our warehouse.

Refunds will not be issued for:

• Used, damaged or incomplete items
• Items missing packaging, tags or accessories
• Ineligible change-of-mind items
• Delivery delays outside our control
• Incorrect addresses provided by the customer

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7. Exchanges

We do not offer direct exchanges.
You may return an eligible item for a refund and place a new order.

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8. Order Cancellations

Orders cannot be cancelled once packed or shipped.
If you contact us immediately after ordering, we may be able to cancel before dispatch.

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9. Contact Us

Email: hello@partyandpout.com.au
Returns Address: 83 Coulstock Street, Warrnambool VIC 3280, Australia